Privacy Policy

1. Who We Are

Revino Solutions Private Limited ("Revino", "we", "our", or "us") is a technology and AI SaaS company registered in India. We offer AI-driven loyalty, engagement, and automation tools via our website, apps, and APIs.

2. What We Collect

We collect limited personal and business information strictly necessary for service delivery:

  • Name, email, phone number, company details
  • Browser and device data
  • IP address and location (for fraud prevention and analytics)
  • Customer interaction data (e.g. messages, rewards, campaign activity)

🔒 We do NOT collect sensitive personal data (e.g. Aadhar, PAN, biometrics) unless explicitly needed and consented.

3. How We Use Your Data

Your data is only used for:

  • Delivering our services (e.g., campaign setup, rewards dispatch)
  • Customer support and troubleshooting
  • Sending service updates, not spam
  • Improving platform performance (AI, analytics, UX)

🛡 We do not sell or rent your data to any third party.

4. Third-Party Sharing

We only share data with:

  • Trusted service providers (e.g. Razorpay, AWS, WhatsApp Business APIs)
  • Government authorities, if legally mandated

🔐 All partners follow strict data protection contracts.

5. Data Retention

  • We retain user data only as long as necessary for the purpose it was collected or for legal compliance.
  • Users can request data deletion by writing to: hello@revinotech.com

6. User Rights

You have the right to:

  • Access your data
  • Request correction/deletion
  • Withdraw consent at any time
  • File a grievance at hello@revinotech.com

7. Cookies and Tracking

  • We use essential cookies to enhance UX.
  • Analytics cookies are anonymized.
  • Users may disable cookies in their browser settings.

8. Children's Data

  • Revino services are not intended for children under 18.
  • We do not knowingly collect data from minors.

9. Data Security

  • We use SSL, encryption, firewalls, and regular audits.
  • Internal access to data is strictly role-based.

10. Jurisdiction & Compliance

  • Governed by Indian laws, specifically the IT Act, 2000.
  • Any disputes shall be under the exclusive jurisdiction of Delhi courts.

11. Indemnification Clause

  • Users agree to use Revino services responsibly.
  • Revino is not liable for misuse, third-party app errors, or unlawful campaigns run by clients.
  • Revino shall not be held responsible for data breaches outside its control (e.g., due to user negligence or external attacks).

12. Policy Changes

  • We may update this policy and will notify users via website or email.
  • Continued use of our services implies consent to the updated policy.

Legal Disclaimer

Revino is committed to data ethics and transparency. While we ensure best practices in data handling and platform security, users are responsible for lawful and authorized use of our tools. Revino disclaims all liability arising from third-party misuse, client-led campaign violations, or integration errors beyond our control.