Terms of Use

1. Overview

Revino provides AI-powered SaaS solutions, including loyalty, automation, rewards, campaign management, and analytics tools. These Terms govern your access and usage of all Revino services, including web dashboards, APIs, integrations, and related offerings.

2. Eligibility

  • You must be at least 18 years old and legally capable of entering a binding agreement
  • If you are using Revino on behalf of a business entity, you confirm that you are authorized to bind that entity to these Terms

3. Account & Access

  • You are responsible for maintaining confidentiality of your account credentials.
  • You must notify us immediately of any unauthorized access or breach.
  • Revino reserves the right to suspend access in case of suspicious activity or breach.

4. Acceptable Use

You agree not to use the platform to:

  • Send spam, unauthorized promotions, or abusive content
  • Violate any laws (e.g. IT Act, 2000; WhatsApp Business Policy; GDPR, etc.)
  • Distribute malware or disrupt Revino's systems
  • Infringe intellectual property or data rights of others
  • Run unconsented WhatsApp/email campaigns to end-users

🛡 Any violation may lead to immediate suspension or permanent termination without refund.

5. Services Scope

  • Revino offers platforms and tools to automate, track, and analyze marketing, loyalty, and reward campaigns.
  • We do not guarantee results or outcomes from client-led campaigns.
  • Our role is limited to providing technology infrastructure.

6. Rewards & Gift Voucher Disclaimer

Revino is an intermediary, technology solution provider, and authorized distributor that facilitates the delivery of gift voucher codes and reward items strictly as per instructions received from the client. Gift Voucher (GV) codes are always shared with the authorized recipients as designated by the client and are verified to be active and current at the time of issuance.

❗ Revino is not liable for any misuse, forwarding, or unauthorized distribution of voucher codes. Clients are strictly advised not to forward gift vouchers in bulk to any unverified or unintended recipients.

Revino does not issue, own, control, or guarantee the availability, redemption, or fulfillment of any gift vouchers, merchandise, or rewards. These are:

  • Sourced and fulfilled by third-party brands, merchants, or their authorized partners;
  • Selected and approved by the client as part of their loyalty or incentive programs.

Revino plays no role in:

  • Pricing
  • Delivery timelines
  • Product/service quality
  • Post-delivery support or redemption experience

✅ Liability Disclaimer: All disputes, expiry issues, delivery delays, or dissatisfaction with reward items are strictly between the Brand (Client) and the End-User. Revino shall not be held liable, accountable, penalised, or included in any such dispute or resolution process in any form.

7. Subscription & Payments

  • Subscriptions are prepaid and governed by custom pricing or platform plans.
  • All fees are exclusive of GST and payable as per invoice timelines.
  • Non-payment beyond 7 days may lead to suspension.
  • No refunds are issued for partial use or early termination unless explicitly agreed in writing.

8. Termination Policy

  • Either party may terminate the agreement with a minimum of sixty (60) days advance written notice.
  • Revino reserves the right to suspend or terminate access without notice in case of: Legal or policy violation, Fraudulent activity or abuse, Regulatory requirement or platform misuse

⚠️ Post-termination, all access will be revoked and no pro-rata refund shall be provided unless separately negotiated.

9. Intellectual Property

  • All code, tools, designs, logos, and product IP are owned by Revino.
  • Clients may not copy, resell, reverse engineer, or replicate any part of the platform without prior written consent.

10. Data Privacy

  • All client and customer data is processed securely in accordance with our Privacy Policy.
  • Clients are responsible for obtaining consent from end-users before uploading or messaging them.
  • Revino follows best practices in encryption, access control, and regular audits.

11. Limitation of Liability

To the maximum extent permitted by applicable law:

  • Revino shall not be liable for any indirect, incidental, punitive, or consequential damages, including lost profits, data, or goodwill.
  • Revino's total cumulative liability under any claim shall not exceed the amount paid by you in the one (1) calendar month prior to the incident that gave rise to the claim.

12. Indemnity

You agree to indemnify and hold harmless Revino, its founders, employees, and affiliates from all claims, liabilities, losses, damages, or legal expenses arising from:

  • Your violation of these Terms
  • Unlawful use of the platform
  • Any third-party claim related to your campaigns or misuse

13. Jurisdiction Waiver & Dispute Resolution

  • By using Revino, you agree to waive any right to initiate legal proceedings in court.
  • Any dispute shall be resolved via private discussion or arbitration, as per the Indian Arbitration and Conciliation Act, 1996.
  • No legal action shall be initiated in any court or consumer forum in India or globally.

14. Force Majeure

Revino shall not be responsible for delays or service interruption due to circumstances beyond our control, including but not limited to:

  • Internet outages
  • Natural disasters
  • Cyberattacks
  • Governmental orders
  • Vendor or API disruptions

15. Changes to Terms

  • We may update these Terms periodically.
  • Clients will be notified via email or dashboard banners.
  • Continued use of the platform constitutes acceptance of updated Terms.