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HomeCase StudiesCitizen Services App — Global Federal Authority (28 Services)
MOBILE DEVELOPMENTGovernment & Public SectorGlobal

Citizen Services App — Global Federal Authority (28 Services)

4.2M downloads | 28 services digital | Citizen NPS 44→72 | TDRA compliant
22 weeks

The Problem We Were Brought In To Solve

Global Federal Authority: 28 citizen services available only in person or via 2009-era portal. 92% of transactions requiring physical visit.

How Revino Delivered

TDRA-compliant citizen app: Global PASS digital identity, document management, service status tracking, Arabic-English bilingual.

Measurable Business Impact

4.2M downloads in 18 months
28 services fully digital
Physical visits: -68%
Citizen NPS: 44→72
TDRA: full certification
React NativeNode.jsGlobal PASSPostgreSQLAWS GovCloudArabic NLP
Government & Public Sector IndustryMobile App DevelopmentSaaS & Web Development
KEY METRICS
4.2M
Downloads
28
Services digital
-68%
Physical visits
72
Citizen NPS
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