The Problem We Were Brought In To Solve
18-clinic Canadian specialty network: 68% of patient communication by phone, 12+ minute hold times, 34% booking abandonment when patients gave up.
How Revino Delivered
PHIPA-compliant patient app: real-time slot booking, results portal, secure messaging, telemedicine integration, automated appointment reminders.
Measurable Business Impact
✓Phone calls: -44%
✓Booking abandonment: -62%
✓Patient NPS: +28 points
✓App bookings: 76% of total
✓Staff overtime: -$180K annually
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KEY METRICS
-44%
Phone calls
-62%
Booking abandonment
+28
Patient NPS
76%
App bookings
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