The Problem We Were Brought In To Solve
Municipal corporation: 4,200 daily grievances via WhatsApp/Umang/phone, 22-day average resolution, no real-time tracking.
How Revino Delivered
Smart grievance platform: WhatsApp bot for filing, AI routing to department/officer, GPS-tagged resolution, Swachh Bharat integration.
Measurable Business Impact
✓Resolution: 22→8.8 days (-60%)
✓Real-time tracking: 0→94% of complaints
✓Property tax: +₹48 Cr from AI reminders
✓Smart City rank: +8 positions
✓Individual officer KPI accountability live
WhatsApp Business APINode.jsPostgreSQLAWSReactSwachh Bharat API
KEY METRICS
-60%
Resolution time
₹48Cr
Tax collection
94%
Tracking visibility
+8
Smart City rank
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