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Patient Engagement AI — 18-Facility Canadian Hospital Chain

No-show 39%→13% | $6.1M recovered | PHIPA compliant
10 weeks

The Problem We Were Brought In To Solve

18-facility Canadian hospital chain: 39% appointment no-show rate costing $6.1M annually. Phone reminders reaching only 34% of patients across 6 language groups.

How Revino Delivered

Multilingual AI engagement: SMS/WhatsApp reminders in 6 languages, AI rescheduling (no human needed), no-show prediction for proactive outreach.

Measurable Business Impact

No-show rate: 39%→13%
$6.1M annual revenue recovered
Patient engagement: 34%→87%
PHIPA compliance certified
Staff reminder time: -78%
PythonTwilioWhatsApp Business APIPostgreSQLAWS
Healthcare & Life Sciences IndustryAI Automation & AnalyticsWhatsApp Automation
KEY METRICS
13%
No-show rate
$6.1M
Revenue recovered
87%
Engagement rate
PHIPA
Certified
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