Revino Solutions
HomeCase StudiesAI Loyalty Platform — India Supermarket Chain (680 Stores)
AI AUTOMATIONRetail & FMCGIndia

AI Loyalty Platform — India Supermarket Chain (680 Stores)

Loyalty redemption +44% | Basket size +₹340 | Customer churn -28%
14 weeks

The Problem We Were Brought In To Solve

India supermarket chain: 8.4M loyalty members, only 18% active redeemers. One-size offers driving zero incremental basket across 680 stores.

How Revino Delivered

AI personalised loyalty: segment-of-one offer engine, predictive churn model, personalised WhatsApp offers in 8 languages, gamification.

Measurable Business Impact

Redemption: 18%→26% (+44%)
Basket size: +₹340 average
Customer churn: -28%
WhatsApp campaign revenue: ₹18 Cr Month 1
Offer relevance score: +3.4×
PythonAWS PersonalizeWhatsApp Business APIPostgreSQLReact
Retail & FMCG IndustryAI Automation & AnalyticsWhatsApp Automation
KEY METRICS
+44%
Redemption rate
+₹340
Basket size
-28%
Customer churn
₹18Cr
Campaign revenue
Want results like this?
Free 45-minute consultation — real roadmap, no commitment.
Book Consultation → Contact Us

More Enterprise Results

BANKING & NBFC · India
AI Credit Scoring — India NBFC (₹2,400 Cr Portfolio)
Default -31% | Approval 14 days→4 hours | Thin-file market +38%
BANKING & NBFC · India
Digital Banking Platform — India PSB (4.2M Customers)
Digital transactions +340% | Mobile adoption 12%→67% | App 2.1→4.6★
BANKING & NBFC · Global
AI Fraud Detection — 3 Global Regional Banks
Fraud -43% | $8.2M recovered Year 1 | False declines -62%

Ready to create your own case study?

Free 45-minute consultation — we discuss your situation, identify the biggest opportunities, and deliver a prioritised roadmap.

Book Consultation → Contact Us