The Problem We Were Brought In To Solve
Global telecom: 4.2M subscribers, 18% annual churn costing $34M in replacement CAC. Existing churn model 2 weeks ahead — too late for intervention.
How Revino Delivered
ML churn prediction with 90-day horizon, 84 predictive features, personalised retention offer recommendation, automated outreach.
Measurable Business Impact
✓Churn: 18%→11.9% (-34%)
✓Retention programme ROI: 8:1
✓$24M annual revenue protected
✓Prediction accuracy: 84% at 90 days
✓Campaign relevance: +3.2× vs blanket
PythonXGBoostLightGBMKafkaAWS SageMakerSalesforce Marketing Cloud
KEY METRICS
-34%
Churn rate
8:1
Retention ROI
$24M
Revenue protected
84%
Prediction accuracy
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