The Problem We Were Brought In To Solve
India electronics D2C brand: high customer service volume (returns, warranty, order queries) consuming 28-person CS team.
How Revino Delivered
WhatsApp AI commerce: order tracking, return initiation, warranty claims, product recommendations, post-purchase engagement.
Measurable Business Impact
✓WhatsApp orders: ₹4.8Cr/month
✓CS resolution: -64% fewer escalations
✓CSAT: 62→84
✓Return processing: 8 days→2.8 days
✓Product recommendation revenue: ₹1.8Cr/month
WhatsApp Business APILangChainClaude APIShopifyNode.js
KEY METRICS
₹4.8Cr
WhatsApp orders
-64%
CS escalations
84
CSAT
₹1.8Cr
Rec. revenue
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