The Problem We Were Brought In To Solve
India life insurer: 32% annual lapse rate from forgotten renewal dates. Agents reaching only 40% of lapsing customers in time. 94% go to email (12% open rate).
How Revino Delivered
WhatsApp AI renewal agent: 90-day advance reminders, personalised policy summary, UPI payment links, reduced paid-up options, agent escalation for complex cases.
Measurable Business Impact
✓Policy renewal: 68%→84%
✓Annual lapse: 32%→16% (-50%)
✓₹48 Cr premium retained annually
✓Agent intervention needed: only 12%
✓WhatsApp open rate: 94% vs 12% email
WhatsApp Business APILangChainNode.jsRazorpayPostgreSQL
KEY METRICS
84%
Renewal rate
₹48Cr
Premium retained
-50%
Lapse reduction
94%
WhatsApp open rate
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